Where is the Head Office of OPSM?

2 thoughts on “OPSM Head Office”

1. 

   Jon Georgoudakis

   December 31, 2024 at 6:02 pm

   Hi, i went in camberwell opsm a few weeks ago get eye tested & told them the glasses i got back in april 2024, werent same as old glasses lenses the lady at that store was rude & made me pay for lenses as it wasnt my mistake it was hers & said take & get out, & i didnt say anything just shocked how she spoke to me, if i dont get my proper lenses, as a opsm customer i will take my business elsewere & i will let others know & they will follow,

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2. 

   Rajkumar Sundaramoorthi

   February 25, 2025 at 8:02 am

   I am writing to express my dissatisfaction with the outcome and resolution regarding the incorrect lens purchase for my daughter at OPSM Queen Street on 14th August 2021. While I appreciate your efforts in investigating this matter, I am not satisfied with the 20% discount offered as compensation.

   The primary concern is that the lenses were not properly diagnosed by two of your staff members on the day of the purchase. The appointment was meant to be a follow-up check on my daughter’s existing lenses, purchased on 24th June 2020. However, it appears that a forced sale occurred for a new set of lenses that were not needed. My daughter received two lenses, both intended for the right eye, even though she only needed one for that eye. The lenses were meant to be a blue one for the left eye and a green one for the right eye, but instead, both lenses were green, which was incorrect. Despite my daughter finding it hard to differentiate between the new lens colors, which she now knows are both green, she trusted the optometrist to provide the correct lenses. Unfortunately, when Hannah began wearing these new lenses, her left eye’s vision was not corrected. This was a clear mistake, as we trusted your optometrists to provide the correct lenses.

   After wearing the new lenses for a week, my daughter, who was 13 years old at the time, suffered from a severe eye infection. Despite numerous attempts to contact your store, I was unable to reach OPSM Queen Street, as the phone line was constantly ringing. I later discovered that the store had relocated without any call diversion to the new premises. Given the importance of communication, this lack of accessibility has been extremely frustrating, especially since I reside on the west side of Auckland.

   Additionally, in our recent conversation, you mentioned that I did not bring my daughter for a follow-up check-up, and that if I had, the lenses would have been replaced. However, the store’s phone line was inaccessible, and the lockdowns further delayed any possibility of visiting in person. It is unreasonable for a customer to be penalized for circumstances beyond their control, especially when the store failed to ensure proper communication.

   My main concern remains that OPSM acknowledges the mistake made by its staff and provides a full replacement of my daughter’s lenses at no additional cost. When I purchased her first pair of lenses in 2020, Kristel assured me that the consultation charges would be indefinite for all future ortho-k related appointments, and that I would only pay for lenses when a new purchase was necessary. At that time, I was also informed that if the lenses were in good condition, they would last for up to three years. The lenses from 2020 are still in use, five years later.

   Furthermore, during our recent conversation, you mentioned that lens prices vary between OPSM locations because some are franchise-owned, while others are corporate stores. As a customer, I was unaware of this distinction, assuming that OPSM maintained consistent pricing and quality across all its branches. It is misleading for customers to be unaware of these variations.

   On a more recent visit with Jennifer, I was quoted $588 per lens for each eye, with a consultation fee of $170 per visit. Jennifer also mentioned that if I purchased the consultation as part of a package, I would save money, with the full cost being $1300. However, it was not clear that this price was just for the consultation. I requested that Jennifer write this down for clarity, and I believe OPSM may have recently introduced a pamphlet that clearly explains the pricing structure. Some of your staff members, unfortunately, did not communicate these details transparently, leaving customers confused.

   The 6-month consultation package was quoted at $1300 for unlimited visits, and each ortho-k lens would include two exchanges for fitting. However, I later found out that OPSM Mount Eden offers a consultation package at $1300 for one year of unlimited visits, with lenses priced between $360 and $410, and single consultations charged at $165. The difference in pricing between OPSM locations is concerning, as I was never made aware of this.

   Given the above issues, I kindly request that OPSM replace my daughter’s incorrect lenses and waive any charges for follow-up check-ups. I would like the tests to be conducted at the Mount Eden location, as I do not mind whether the branch is franchise-owned or corporate. To me, OPSM represents one unified entity.

   Additionally, I would appreciate it if you could send me a copy of my daughter’s measurements and test details to my email address, as previously requested. I expect that you will arrange for Jennifer to send me the necessary reports.

   Please be advised that my husband, Rajkumar Sundaramoorthi, will be handling the case with OPSM, escalating it to the highest level of management to ensure that this matter is addressed appropriately. You can reach him via email at raj.sun@generalfinance.co.nz and his mobile# 0274135937

   If OPSM fails to resolve this issue to our satisfaction, I will be forced to escalate this matter to the New Zealand Health Department, as health-related issues, regardless of the year they occurred, are taken very seriously here.

   I hope that OPSM will take responsibility for this situation and rectify the mistake by replacing my daughter’s lenses at no extra cost.

   I look forward to your prompt response and resolution of this matter.
   Sincerely,
   Kavitha Rajkumar (0064274135937)

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